Cancellation & Refund Policy
1. Introduction
At Glam Organica , we strive to ensure that you are completely satisfied with your purchase.
If for any reason you are not fully satisfied, please review our Cancellation and Refund Policy below to understand how these processes work.
2. Order Cancellation
You may request to cancel your order if it has not yet been processed or shipped.
Once an order enters the shipping process, cancellation is no longer possible. If the order has already shipped, please refer to our Return Policy for further assistance.
A full refund will be issued if the order is successfully canceled before processing or shipment.
3. Refunds for Canceled Orders
If your cancellation request is approved, the refund will be issued to the original payment method.
Refunds are typically processed within 5 business days, depending on your payment provider or financial institution.
4. Return and Refund Policy
If your order has already been shipped or delivered and you wish to return the product, please initiate a return as per our Return Policy.
Once the returned item is received and inspected, a refund will be processed subject to the conditions outlined below.
- The product must be unused and in its original condition and packaging.
- Return requests must be made within 5 business days of receiving the product.
- Certain products may not be eligible for return or refund.
5. Refund Process for Returns
After receiving and inspecting the returned product, the refund will be issued to your original payment method.
Please allow up to 5 business days for the refund to reflect in your account, depending on your payment provider.
6. Non-Refundable Products
- Customized or personalized products.
- Products marked as final sale or non-returnable.
- Products that have been opened or used, unless defective.
7. Defective or Damaged Items
If you receive a product that is defective, damaged, or incorrect, please contact us immediately.
We will assist you with a replacement or a full refund, depending on the situation.
When reporting a defective or damaged item, please provide your order number, a description of the issue, and supporting images if available.
8. How to Request a Refund
To request a refund, please contact our customer support team with your order number, the reason for the refund, and any relevant supporting details.
Once your request is reviewed and approved, the refund will be issued in accordance with this policy.
9. Shipping Costs for Returns
In cases of defective, damaged, or incorrect items, Glam Organica will bear the return shipping costs.
For all other returns or cancellations, the customer is responsible for return shipping costs unless stated otherwise.
10. Contact Us
If you have any questions or need assistance regarding cancellations or refunds, please feel free to contact us.
